Accessibility Statement

Neuffer Fenster + Türen GmbH strives to make its websites accessible in accordance with national legislation implementing Directive (EU) 2016/2102, in particular the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BGBl. I p. 2970).

This accessibility statement applies to www.windows24.com.

The website is partially accessible. The exceptions are listed below.

• Some graphical controls and images lack sufficient alternative text.
• Some textual content does not meet the required color contrast.
• Some interactive elements are not fully operable by keyboard.
• Structure and semantic markup (e.g., headings, forms) are partly incorrect.
• Screen reader compatibility is not fully ensured (e.g., due to missing ARIA labels).

Alternatively, our customer service team is available to assist with product configuration, quotations and order processing.

We regularly review and update website content and work to remove existing barriers as quickly as possible. Going forward, at least once per year we will conduct internal accessibility audits. Additionally, since early 2025 accessibility considerations have been integrated into the conceptual development of new website elements. We hope that these measures will enable barrier-free website use for everyone, regardless of individual abilities.

If you encounter any barriers when accessing our website, please let us know! We appreciate your feedback and strive to fix reported issues as quickly as possible within technical and economic constraints. Please provide the page and function where you found the barrier—for example, simply copy the URL from your browser’s address bar.

You can report barriers via:

• Contact form: Report an accessibility issue
• E‑mail: info@windows24.com
• Phone: +49 711 860 60 200
• Postal address:
  Neuffer Fenster + Türen GmbH
  Reference “Report barrier”
  Kronprinzstrasse 8
  70173 Stuttgart
  Germany

If you do not receive a satisfactory response to your requests regarding accessibility, you may contact the accessibility enforcement body. It assists you in asserting your rights. The procedure is free and does not require legal representation.

Enforcement body address:
Landeszentrum Barrierefreiheit
Else‑Josenhans‑Straße 6
70173 Stuttgart
Tel.: +49 (0) 711 123‑3636
E‑mail: schlichtung@barrierefreiheit.bwl.de
Website: https://barrierefreiheit-bw.de/

This statement was prepared using an external analysis, self-tests, and an additional third-party conformity test. Testing was carried out using Chrome, Edge, Firefox and Safari browsers as well as the VoiceOver and NVDA screen readers.

This statement has been prepared with due diligence and is updated regularly to meet current standards and requirements. Nonetheless, errors cannot be entirely ruled out. If you discover any issues in this statement, please let us know via the “Report barrier” function.

Statement created and last reviewed on 24 June 2025.