Warranty

Should the goods supplied by us be faulty in any way, then the following terms and conditions will apply:

For new doors and windows that are delivered, the warranty is valid for a period of 5 years – regardless of whether you ordered as a private person or as a commercial business partner.

For other delivered products supplied by windows24.com, the warranty period for private persons is 2 years and for commercial business partners it is one year.

Assuming you have ordered goods as a business as described under the German commercial code, then the commercial obligations concerning inspection and notification will apply ((see paragraph § 10 b) as described in our General Terms of Business).

The expiry period begins from the date of delivery of the goods.

No guarantees above and beyond the legal warranty conditions are provided by us for the delivered goods.

Details of the conditions of warranty can be found in our General Terms of Business (paragraphs 10 and 12), which you can find here.